CFI has successfully supplied interior FF&E packages to its design clients for over 12 years while continually upgrading their infrastructure to offer the finest in purchasing services. Although our clients always have the opportunity to purchase directly from the individual manufacturers or through an intermediary source, we are proud to have been chosen as the primary purchasing source in over 95% of our projects. We feel that their decision is based in large part upon the following three reasons:

1. CFI utilizes its own established credit lines and financial resources in initiating product orders. This attribute, coupled with an excellent credit rating by the major furniture manufacturers, allows CFI to alleviate shipment delays due to application processing or credit report concerns.
2. CFI, as the designer and purchaser of record, accepts full responsibility for the accuracy of all product specifications within it's FF&E contract. We subsequently ensure that all franchise and ADA standards are met regarding our interior selections.
3. CFI employs a full time staff of project coordinators and whose responsibilities are outlined in the following paragraphs.

1. Contract reviews with the design team to "double check" all selections and finishes on a line by line basis with design director initialing each approved item.
2. Separate review by contract specialists to ensure that all quantities of floor and wall coverings are correct and are within industry standard overages. (Requests for this information are forwarded to the client or contact of record upon execution of contract.)
3. Purchase orders are generated; with confirmed pricing, project shipment request dates and then subsequently sent to the designated manufacturers.
4. Manufacturers will contact and inform the project coordinators of any items which, due to availability, may require a re-selection in order to meet the requested shipment dates. In this event a meeting will be held with the designer who will send re-selection options to the client for approval. Change order will be sent for acceptance and once executed CFI will forward necessary paperwork to vendor.
5. Once delivery estimates are received from the various manufacturers, a shipment schedule is generated which lists every item on order. This shipment schedule is then sent to the client.
6. The delivery schedule is confirmed weekly and updated, with any changes being forward to client, general contractor, and other key personnel, as the project progresses. It is the project coordinator's responsibility to keep the manufacturer, freight company, and owner updated on any delays or subsequent changes to the original shipment dates.
7. Upon delivery to the job site, it is the responsibility of the client or designated installer to ensure that shipments are complete and notify CFI of any discrepancy. A "freight receiving" instruction sheet will be provided on suggested procedures of receiving goods.
8. CFI will coordinate efforts with the client and affected manufacturer in resolving any freight claim issues in a timely manner.
9. CFI will conduct a "post occupancy evaluation" to inspect all supplied FF&E items and to personally meet with engineering and house keeping departments to discuss any cleaning or maintenance concerns. A manual will be generated which lists manufacturer's instructions for the proper care of all specified items.

CFI employs a simple and time efficient 4-step process in the resolution of typical product problems.

I)

IDENTIFICATION OF PROBLEM
Within the initial conversation with client or client's agent, the CFI project coordinator will determine the extent of the problem and identify whether the problem was due to:
a) Quantity miscalculations
b) Manufacturer's defects
c) Specification error

The project coordinator will also ascertain the time frame in which a remedy is sought.

II)

DOCUMENTATION OF THE PROBLEM
Once the problem is identified the CFI project coordinator will, on the same day, contact the affected manufacturer to record the complaint and discuss the options available to resolving it.

III)

AGREEMENT OF THE SOLUTION
CFI will immediately contact the client with the available solutions, as discussed with the affected manufacturer, and will implement the client's preference.